ORPHIC KEEPSAKES

Inclusions must be sent tracked and monitored by the sender, Orphic Keepsakes cannot be held responsible for any inclusions lost in transit by third party mail companies

By placing your order you are responsible for measuring your jewellery size and ensuring you have ordered the correct size, once your order is placed your jewellery is ordered from our supplier 48 hours after we have received your order, after this time sizes cannot be changed

Cancellations are not accepted after 48 hours

Inclusions must be sent within 2 weeks of placing your order

Our processing times for memorial jewellery is 3-4 weeks, some designs may take longer than this. Custom designs and made to order gold can take approximately 10 weeks. Processing time starts from receipt of your inclusions.

Our turnaround for memorial keepsakes is approximately 6 weeks. Processing time starts from receipt of your inclusions.

Lighter hair such as grey, blonde and also lighter horse hairs may become transparent in resin, a hidden inclusion is advised for these colours

Please note darker hair colours may not show well against darker background colours, if you are unsure of the best colour choice please get in touch with a member of the team to discuss

We mainly blend ash inclusions with our opals so they are not immediately prominent, if you would like a more defined finish with clearly visible ashes please make this note visible on your confirmation email when sending ashes to inform your artist.

If your jewellery is damaged accidently, we are not obliged to repair or refund the items, please do get in touch though as we will help where we can.

Jewellery comes with no warranty, care cards are sent with each order to ensure you are able to properly clean and care for your items,

All our jewellery is designed for occasional wear

Due to items being custom made with your sent inclusions, we are unable to offer any refunds or exchanges.

Resin items may contain air bubbles, these are common and not seen as faults

All keepsakes are HANDMADE and may have slight imperfections

Colours may differ from phone screens and computer screens to real life however all photos are taken in natural light and are not edited to ensure they are an accurate example.